The service station of the future: innovation, sustainability and customer experience

In a world where technology is progressing at an incredible speed and where sustainability is more than just a trend, service stations are clearly undergoing a transformation.

Envisioning a service station of the future is not just about projecting technological advances, but redefining the customer experience, architecture, product porfolio and how vehicles are refuelling.

And in this scenario, an amazing example in Argentina is the iconic YPF station located at the intersection of Figueroa Alcorta and Echeverría in Buenos Aires, a place that already points towards that futuristic vision that will soon be a reality.

This station is part of the ambitious “Service Station of the Future" YPF project and seeks to transform the full customer experience. Its design is based on digitalization, sustainability and the transformation of the station into a multipurpose meeting space, all to adapt to the needs of the market.

Design and sustainability, as a prelude to the future

YPF’s Alcorta station is clearly a masterpiece of modern design. Its imposing curved ceiling and glass walls not only attract attention, but also represent a cutting-edge aesthetic.

From the point of view of sustainability, innovative construction aspects have been considered in the store such as the use of double glass with air chamber to provide better thermal and acoustic insulation; light intensity sensors; a large roof garden that is being irrigated with collected rain water; and a novel microalgae device that purifies the air by generating oxygen and reduces the amount of carbon dioxide.

Clean energy and sustainable mobility

The station has today 7 multi-product loading islands in total, with state-of-the-art gas dispensers. This allows for 14 vehicles to be serviced simultaneously, doubling the capacity of the previous gas station.

The station will soon incorporate 4 electric fast charging stations that provide 100 KM of autonomy in less than 20 minutes.

But there is also a space for bikes and scooters powered by solar panels installed on the roof. Areas for athletes have also been implemented, including stations for micro mobility such as scooters and bikes, and a lounge equipped with vending machines offering healthy products.

As for new services, the car sharing service together with the company KINTO will allow customers to easily book, pick up and returned a Toyota vehicle in the station.

A full customer-oriented service

The modern store adds new modules that will streamline and facilitate the shopping experience. Self-management totems were incorporated to place an order and withdraw it by the "drive through" or direct by the store.

In addition to the service that helps customers to scan and quickly retrieve snacks and drinks - without making the line -, customers can use the YPF APP as a payment tool through a QR code.

But beyond the store, this station offers a collaborative work area "FULL WORK" with all the comforts and technology of an office.

For athletes, the station has an outdoor space with training machines and soon with lockers and room service for their comfort.

All this features and innovations makes the YPF station in Alcorta a fascinating example of a "service station of the future", integrating modern design, advanced technology and a customer service vision that aligns with global trends of sustainability and digitalization.

Look out this service station of the future with this new YPF station and be part of the transformation process.

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